Contact Us

Ready to relax in a spotless home? Fill out the form below to request a quote and a member of our team will get back to you within 24 hours. We never share your personal information with any outside party for any reason. You can unsubscribe anytime.

For immediate service, please call us: (404) 474-1933
Our office is open Monday-Friday, 8am – 5pm

Office

1874 Piedmont Avenue NE Atlanta, GA 30324

Contact

(404) 474-1933
info@ansleyhomecleaning.com

Open Hours

8:00am – 5:00pm Mon – Fri

Quote-image

“An excellent cleaning service! The staff is prompt, friendly and professional. Every cleaning has been top-notch. By far the best service I’ve used. Bonus points for being so great with pets, too.”

Mark Mooney

Frequently Asked Questions

No – cleaning services can vary greatly from those using uninsured, independent cleaners using Dollar Store products to professionally trained cleaning technicians using quality, professional products. We are a locally-owned professional cleaning company, not a referral website or internet matching service. All Ansley Home Cleaning staff are professionally trained, insured and bonded.

We use only carefully selected top quality professional cleaning supplies and equipment to clean your home and protect special surfaces such as hardwoods, granite, marble and stainless steel. Our products have been chosen for superior performance and quality after years of research and are non-abrasive and non-toxic.

All cleaners are required to wear face masks, gloves, and booties along with using hospital-grade disinfectant. We provide additional training to our cleaning staff and a check list to ensure everyone’s safety and adherence to our disinfecting protocols.

We will never send an ill cleaner to your home. In this case, we will contact you to reschedule if we’re unable to send a substitute cleaner. Each of our employees are required to call out sick and remain at home if they, or any member of their immediate household, is ill or experiencing symptoms of any illness, or has been advised to self-quarantine.

We’re also taking the added step of requiring all employees to check their temperature daily. If you or a member of your household is sick or experiencing any symptoms, please reschedule your cleaning.

Please see our list of neighborhoods served. You can also contact us to check.

Monday through Friday during the day between 8 a.m. and 5 p.m. We are closed weekends to allow our full-time cleaners to rest and enjoy time with family and friends.

Ansley Home Cleaning is insured through Moody Insurance, an agency specializing in residential and commercial cleaning services. Our insurance policies from The Hanover Company and AmTrust are customized exclusively for us and bundle comprehensive coverages for workers compensation, liability, damage/replacement, and automobiles. Our insurance coverage also includes bonding each individual housekeeper. Click here for our Certificate of Insurance.

We typically will send one individual Ansley Home Cleaning housekeeper to clean your home. We believe one cleaner (except on really large homes) is preferable because they learn your home as a whole, can be held accountable (versus team members pointing fingers), and if applicable, are better suited for rotation cleaning.

They are insured, security bonded, and will not eat, drink, smoke, or use any of your appliances while in your home. Our housekeepers are W-2 company employees. We never use sub-contractors or independent cleaners who by definition are under-insured, sometimes uninsured!

Although we cannot guarantee you’ll always have the same housekeeper (due to sick days, vacation time, etc.) our model for weekly and biweekly customers is to schedule the same team member for your home from one visit to another.

Did you know that a homeowner can be held liable for work-related injuries and payroll taxes for independent cleaners servicing their homes? Ansley Home Cleaning takes care of these things for you so that you have no liability for work related injuries, Social Security or Medicare taxes.

Only a vacuum cleaner. We bring all other cleaning supplies and tools. If you have a favorite product you’d prefer us to use, simply leave it out and we’ll gladly use it.

In order to give you the greatest value, we ask that you take a few minutes before to pick up extraneous clothing, toys and other household items and load dirty dishes into your dishwasher. To limit liability for fine china and/or worker injury from sharp knives or food processor blades, we do not wash dishes.

Simply notify us 2 business days in advance so we may book another cleaning in your reserved time slot. This prevents your housekeeper from losing work hours that week.

Should an emergency arise that does not allow for ample notice, please contact customerservice@ansleyhomecleaning.com or call/text our office at (404) 474-1933 as soon as possible. We try not to impose fees unless the cancellation policies are abused.

Our staff members take the utmost care in cleaning and have been specially trained to treat the surfaces in your home. However, accidents do occasionally occur. If an item is damaged, a note will be left to inform you of the occurrence and our office manager will call you.

Prior to your first cleaning, we’ll ask you to identify any fragile, sentimental (regardless of value), or expensive items that should be excluded from cleaning. We encourage our customers to take the additional step of identifying any such items to the cleaner to ensure those items are not dusted, cleaned, or otherwise touched.

If your cleaning falls on one of the major national holidays when our office is closed, we will do our best to accommodate you on another day by waitlisting you for a day(s) of your choice. We are unable to guarantee that your cleaning will be rescheduled and you may have to skip that one cleaning.

Ansley Home Cleaning is closed New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving day and the Friday after, and December 24th and 25th. We believe in celebrating major holidays and allowing our employees that time off to enjoy with their families and friends. Please schedule your cleanings in advance to prepare for the holidays.

Payment is via credit or debit card only. We accept VISA, Mastercard, American Express, and Discover cards. Your credit or debit card is placed on file with us to secure payment for our services. Your card is charged after your cleaning is completed and a receipt will be emailed.

Our cleanings cover the vast majority of areas and tasks our customers desire. However, due to insurance and health and safety regulations we cannot clean areas containing animal or human waste or urine including litter boxes, insect and/or rodent infestation, and areas containing extreme clutter where the housekeeper cannot see the floor clearly.

We also do not clean the interior of second story and higher windows or change linens on top bunk beds. Our employees are restricted to the use of a standard one or two-step utility ladder. Each housekeeper carries extension poles and microfiber dusters to reach high ceilings, fan blades, light fixtures and shelving. Please keep in mind we do not wash dishes or unload dishwashers due to repeated occurrences of housekeepers getting seriously cut.

We currently schedule cleanings as either “First”, “Morning” or “Afternoon”. If you are scheduled “first” your cleaner will arrive between 8 and 9 a.m. For “Morning” times your cleaner will arrive any time between 8 a.m. and 12 Noon.

If you are scheduled for an “Afternoon” cleaning, arrival time will be between 12 Noon and 3:30 pm. If you have a more specific time need, please call our office for arrangements. Recognizing the reality of Atlanta traffic, we have a one-hour arrival window.

No. Ansley Home Cleaning does not require you to sign a contract for any specified number of cleanings. We know we must earn your trust and appreciation with each visit.

If you’re not happy, let us know and we’ll make it right! We rely on your honest evaluation of our services and open communication to let us know how we can better serve you. We recognize that we are not always perfect – we are human and sometimes make mistakes.

If you are ever unhappy with a cleaning, please contact our offices within 24 hours (or upon your return if you’re out of town) to notify us of the problem. We will resolve your concern to your satisfaction including returning to re-clean the areas that were not satisfactory. We are committed to providing the highest level of customer satisfaction!

Yes, just leave cash out with a note indicating it’s a tip or contact the office and we’ll add it to your credit or debit card charge. While tips are genuinely appreciated, our cleaners will never solicit or expect a tip. Tipping is entirely optional and at your discretion.

We love pets…except those that bite! Friendly and small pets who are comfortable with someone being in your home while you are away are fine to leave out. Any larger pets, pets who may follow the cleaner around, or who could potentially become anxious or aggressive around the cleaner (and the dreaded vacuum cleaner!) should be crated, kept in a room by themselves, or taken to pet day-care. Whose pet doesn’t love a day at the pet spa? Hmmm…well maybe not “Miss Kitty”!

Via a lockbox or hide-a-key in a safe and accessible location or through your door’s remote entry system. We do not hold home keys for your peace of mind and want to acknowledge the reality that keys sometimes are misplaced or lost despite all best efforts and precautions. If you live in an apartment with an office or building with a staffed front desk we can enter via an authorized key release.

Deluxe cleanings or initial cleanings are deeper, more detailed cleanings usually recommended for first cleanings. Additional areas are cleaned, and often more time and attention is required to fully clean built up areas. A shower that has not been professionally cleaned in a year, as an example, might need to be treated first for mold and mildew, rinsed, then treated with a rust and calcium remover, rinsed, then given an overall general cleaning to remove any remaining residue, soap scum, etc and polish fixtures. Click here for a detailed list of our regular versus deluxe cleanings tasks.

Upon request and for an additional price, you can add on interior cleaning of the oven and/or refrigerator, empty cabinets and drawers and windows panes. Cleaning blinds and window sills and lock ledges is included.